Terms & Conditions

At Pinky’s Iron Doors, customer satisfaction is our number one priority. We strive to provide our clients with superior service, quality, and communication. In order to ensure a clear agreement and understanding of the Pinky’s Iron Doors terms and conditions, please review the following content prior to placing an order through our website. Access and uses of this website are subject to all applicable laws, along with the terms listed below:


Pinky’s Iron Doors guarantees that all iron doors, windows, and other products sold through our website will be free from defect in material and craftsmanship for a one year period after the initial purchase date. Our customer service team will replace any substandard product or parts that have been deemed defective (within one years from the date of sale on the frame of the door, one year on moving parts, one year on glass for any defect on center seal excluding scratches, broken glass, etc.) at Pinky’s Iron Doors’ sole discretion.

We ask you to keep in mind that exposure to natural elements and frequent use is expected to cause Pinky’s Iron Doors, windows, and other products purchased and ordered through our site to naturally age. Although Pinkys Iron Doors are galvanized we do not recomend direct exposure to water, any damages or changes to the products brought on by frequent use or exposure to the elements is considered an organic process that cannot be prevented, and is not thought to be a defect that is covered by the terms and conditions of this site. 

Pinky’s Iron Doors products are hand forged and individually finished in our factory. Minor differences in these products are normal and to be expected to achieve the “hand forged” look, so this will not be considered a defect.


All items in "Sales" section are sold as is with no warranty, each door system has been hung, inspected and fully functional and free of any defects leaving our warehouse - all sales are final


Pinky’s Iron Doors does not guarantee that the content presented on this site fulfills building codes, ordinances, or regulations for any specific application or any particular jurisdiction, without Pinky’s Iron Doors’ written agreement.  We have carefully created the content and material on our site to depict our products precisely as they are. We strive to give our clients an authentic representation of the product they are ordering and expecting. At Pinky’s Iron Doors, we are frequently updating our content and inventory. As a result, Pinky’s Iron Doors cannot and does not guarantee the accuracy or completeness of the information regarding pricing, services, specifics, images, availability or services. Pinky's Iron Doors is not responsible for any city or state codes regarding the doors (ADA, Thermal Broken (sweating or ice), Hurricane Tested, Swing Codes, etc.). THERMALLY BROKEN DOOR (*CUSTOMER TO VERIFY W/ BUILDING CODE IF TEMPERATURES MAY GET 25 DEGREES OR LESS INCLUDING CHILL FACTOR) Bubbling paint or scratches that occur around the lock area is caused by improper installation methods or techniques used to correct the installation: The following are common issues with installers causing damage to the finish around the lock areas: 1.  The third hole drilled by the installer for the lower lock area is not aligned.  The damage is caused when installers over tighten the lock to compensate the unaligned hole that was drilled.  The tightening of the lock causes pressure on the door finish leading to marks and scratches around that area.  The tighten of the lock also causes slight bowing of the lock in the center.  2.  Attempting to straighten or align the lock after the screws have been installed on the lock.  Aligning a lock should be done before the screws are put in.  3.  Multiple attempts to install the lock.

For all door and window orders, customers will need to make sure there is an sufficient overhang.  The overhang needs to be the same width and height of the door or window (starting from outside dimensions of the doors and windows).  
Even if you have an overhang, it is also recommended for the window and doors to be out-swing to help with weather sealing because of unpredictable combination of side wind and rain (in-swing windows are vulnerable to leakage because of bottom threshold). 



In no event will Pinky’s Iron Doors be liable to clients or anyone else for any incidental, consequential, special or indirect damage. This includes but is not limited to trading losses or damages, or lost profits that result from inconvenience or delay or loss of the use of the information related to this site, even if caused by the negligence of Pinky’s Iron Doors and even in the event that the information has been informed of or is otherwise aware of the possibility of errors therein. Since the limitation or exclusion of incidental or consequential damages is not allowed in certain states, the above-mentioned limitation of liability will not apply in particular jurisdictions or cases. In no event will Pinky’s Iron Doors’ full liability to a user for all damages, losses, and causes of action exceed the amount paid by the user, if any, for accessing this site.  


The client agrees to indemnify and hold Pinky’s Iron Doors and its affiliates harmless from and against any and all liability, claims, losses, costs, and expenses including but not limited to attorneys’ fees that rise from the client’s violation or breach of these Terms and Conditions, arising from the client’s violation of any third party’s rights such as trademark, copyright, proprietary and privacy rights, or regulation or ordinance. This indemnification and hold harmless obligation will survive the termination of these Terms and Conditions.


Please note that all content on this site (text, graphics, specifications, logos, drawings, designs, etc.) is the property of Pinky’s Iron Doors and protected by United States and International copyright laws. Except as otherwise specifically provided on the site, none of the material may be copied, reproduced, downloaded, distributed, republished, displayed, or transmitted in any form or by any means without the prior written permission of Pinky’s Iron Doors.   


All personal information transmitted to Pinky’s Iron Doors, over the internet when in the process of placing an order, registering, logging in or setting up an account like e-mail addresses, home addresses, names, telephone number and payment information, will be treated as confidential information. Any communication or other materials which you submit to Pinky’s Iron Doors or this website relating to products, reviews, suggestions, experience or any other topic will be treated as non-confidential information and non-proprietary submissions. Any and all submissions that are made to public areas including product reviews are not subject to our Privacy Policy. You are invited to post reviews, comments and other content, and provide suggestions, ideas, comments, questions or any other related information to our site as long as the contributed content is not obscene, illegal, threatening, defamatory, invasive, or privacy infringing of intellectual property rights or otherwise harmful to third parties or objectionable and does not consist of or contain software, political campaigning, commercial solicitation, mass mailings or any other form of spam. You may not provide incorrect personal or contact information including a fake e-mail address, impersonate any other person or entity, or otherwise mislead as to the origin of any content. Pinky’s Iron Doors hereby reverses the right but not the obligation to remove or edit content for any reason at its sole discretion. By transmitting or posting any submissions to Pinky’s Iron Doors’ website you grant Pinky’s Iron Doors and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use the content of such submissions for any purpose, including but not limited to the rights to reproduce, modify, adapt, publish, translate, create, derivative works from, distribute, and display such content throughout the world in any media. 

All items purchased from Pinky’s Iron Doors are made in accordance with a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

If you have any questions regarding the terms and conditions specified above, get in touch with us by sending us an email. We welcome and questions or concerns that may arise.